IMPACT OF MOBILE APPLICATIONS ON WORKFORCE PRODUCTIVITY IN ROAD TRANSPORT INDUSTRY IN NIGERIA
The introduction of mobile applications to transform the workforce of road transport companies in Nigeria has been viewed as a successful technological innovation aimed at achieving high business advantage in this study there is the need to examine the impact of mobile applications in the work activities of the road transport companies in Lagos State. A reasonable number of the employees of road transport companies are field-based and the only means to direct their operations is with the aid of mobile applications and mobile devices. The study adopted a survey design and a case study restricted to seven (7) transport companies operating from the Jibowu in Yaba, Lagos State. A total of one hundred and sixty three employees were drawn as sample size from a total population of three hundred and twenty-six employees of these companies. Questionnaires were designed and structured as both close-ended and open-ended to elicit vital research data. Data analysis was conducted aid of Statistical Package for Social Sciences (SPSS) and hypotheses were tested using Pearson correlation coefficient and chi-square test. Hypotheses were formulated to determine the statistical veracity of the study. The study confirmed that there is a significant relationship between the mobile applications and road transport management thus accepting the alternative hypothesis that significant relationship exists between mobile applications and road transport management. The findings tend to affirm the fact that field-based road transport workforce can enhance their productivity with the aid of mobile applications. The efficiency and timely communication inherent in the use of this technology will impact positively on the reading community, encourage a more knowledge-based individual with skill and capacity to make things happen particularly the real time nature of mobile devices.
|Keywords: Competitive Advantage, Innovation, Mobile Application, Workforce Productivity, Social Media Networks|
|Download full paper|