IMPORTANCE OF QUALITY MANAGEMENT IN ORGANIZATIONS: HOW CAN SIXSIGMA HELP ACHIEVE ORGANIZATIONAL EFFECTIVENESS AND LAY FOUNDATION FOR INNOVATIONS
Quality is a major factor in achieving competitiveness (Christian N. Madu 1997). Globalization and liberal market systems have increased market competition to many folds. To sustain in this fiercely competitive market environment, businesses have to focus on increasing their quality standards. Producing high quality products and services was always a priority for firms, but in the post liberalized economy, it has become a (CSF) critical success factor for both profit making companies and nonprofit making organizations. Constantly changing business dynamics have brought major shifts in the business management methodologies, and this is no exception when it comes to quality management methodologies too. Customers today are more empowered and informed than they were ever before in the history of business world. Dealing with this new breed of customers, demands application of non-traditional methodologies, those which can make organizations add value to their business processes and remove those with low efficiency. Six Sigma quality management methodology is one such management approach which can help businesses not just increase the efficiency of their business process, but also become innovative in the pursuit of increased efficiency. The purpose of this study is to explore the importance of applying quality management methodologies with a focus on (TQM) Total Quality Management and SixSigma. This study is an attempt to particularly highlight how SixSigma contributes to organizational success, not only with its traditional role of increasing operational efficiency but also as a comprehensive approach and technique in achieving effectiveness and innovations throughout the business.
|Keywords: SixSigma, Operational Efficiency, TQM, Innovations, Organizational Effectiveness,|
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